Shipping policy

International Delivery

We deliver to most countries worldwide, however, shipping prices and delivery times will vary depending on your delivery location.  In order to receive a bespoke shipping quote and lead-time, please place the order as normal on our website. For international shipping addresses, no payment is taken when placing the order as the the order will be ‘pending’ until a shipping quote has been approved via email. This allows the full order details to come through to our system and passed onto our transport company to quote. We will send the shipping quote within 48hrs of your order being placed. Once the shipping quote is approved by you, we will send the payment link for the full order, including shipping. If the shipping quote is declined, your order will simply be cancelled from our system.

*Please note, all exports from the UK to the EU require the recipient or customer to have an EORI or VAT number. If the recipient does not have an EORI or VAT number, they can appoint a broker or agent to help import the order and clear it through customs. Brokers or agents are very easy to find online.

Shipping quotes may include:

To Port Service: This would mean you, as the customer, would be liable for organising delivery from the port to the delivery address and for clearing the order through customs. You may be required to appoint a broker to help import the order and clear it through customs.

Door to Door Service: Transport organised from our warehouse to your door.

In light of the current supply chain and transport industry’s volatility, we are unable to guarantee the shipping price will be the same at the time of placing the order vs. shipping the order. If this changes during the production lead time, we will be in contact to discuss with you.

Tax and Duties

Please note that we ship all international orders on a ‘Delivered At Place’ (DAP) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival. Please note: we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery. It can often be a much smoother process if you instruct an import/shipping broker to act on your behalf and liaise with our shipping agent – this can save time and any unexpected charges.

If you are a business customer outside the UK and need further tax relevant information for your order please don’t hesitate to contact us on hello@ceraudo.com.